About the role
Position Summary
Responsible for the pre-qualification and assistance to clients, representing the MVCI products and system with integrity while displaying excellent customer service skills according to MVCI standards.
Critical Tasks
Working Relationships:
Reports to: Sales & Marketing Manager
Interfaces: All Associates
Overall Responsibilities:
• Provide appropriate information to all guests with accuracy, attention to detail and product knowledge.
• Conduct pre-arrival calls, servicing clients and finding out who travels in party and assist them with any membership issue during their stay.
• Identify and take action on all clients’ issues and conducting follow-up until the issue is solved.
• Qualify clients and be able to diplomatically explain promotion terms and conditions to guests that may qualify for a general information (GI) tour.
• Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre.
• Provide appropriate information to all clients with accuracy, attention to detail and product knowledge.
• Provide service to and handle all customers’ questions, problems and complaints and solve issues in a satisfactory manner.
• In charge of delivering welcome packages to MVCI owners.
• To maintain and exceed minimum performance standards as established by the Sales management on a period basis.
• To obtain referrals from new and existing owners.
• Follow up on sales leads, self-generated or those provided by S&M Management to improve sales results.
• Review own performance with management to improve sales results.
Essential Job Functions:
• To maintain an attitude of customer service throughout your dealings with guests and owners.
• To assist owners when necessary with bookings, queries, etc.
• To commit to a personal ongoing self-development programme.
• To establish supportive and positive interaction with other Associates.
• Remain current on company and industry information.
• Through professional persuasion, generate qualified prospective purchasers to attend Marriott’s Club Son Antem sales presentation.
• Qualify clients according to the “details of participation” of any given programme.
• Be able to explain promotion terms and conditions to guests that may qualify for a general information (GI) tour.
• Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre.
• Responsible for contacting In House clients and Owner Referrals in order to generate tours following the company guidelines for In House and referral business.
Other:
- Perform other related tasks as assigned by management.
- Comply with MVCI company policy and procedures.
- To be in the office on time and show a professional, positive and confident attitude.
Job Qualifications:
- Must speak fluent English or German; any other language is an advantage.
- Excellent customer service skills.
- Good organizational skills.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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