Sales Representative

About This Role

This night-shift post on the cardiac ward pairs patient care with mentoring new nurses. This role focuses on acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 49 or fewer doors. It involves door-to-door sales of connectivity services, using a consultative approach to understand customer needs and consistently meet or exceed sales targets.

Responsibilities

• Drive new customer acquisition by conducting door-to-door sales in assigned non-bulk multi-dwelling unit properties with 49 or fewer doors
• Actively and consistently support all efforts to simplify and enhance customer experience
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance
• Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties
• Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved
• Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions
• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results
• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes
• Collect and account for funds and provide receipts according to Company policy and guideline

Requirements

• Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
• High School Diploma or equivalent work experience
• 0-6+ months of sales or customer service experience
• Knowledge of cold call sales techniques and persuasive communication
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather
• Capacity to work outdoors for extended periods in any season or weather
• Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers and wireless equipment, and computer software applications
• Valid driver’s license with a satisfactory driving record meeting Spectrum standards

Nice to have:

• 1+ years of sales or related work experience
• Understanding of communications technologies and services, particularly data networking fundamentals