About the role
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Serve as the primary point of contact for customer inquiries and administrative support activities via phone and email.
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Prepare quotations using established pricing tools and convert approved quotes into orders within ERP systems.
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Support pre- and post-sales processes to ensure customers meet certification requirements and service adoption timelines.
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Follow up on quotations and collaborate with customers and sales teams to facilitate order conversion.
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Coordinate with Account Managers, Sales Engineers, technical teams, and other stakeholders to resolve customer inquiries and support business objectives.
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Maintain accurate customer records and provide account-related insights and reports to support sales activities.
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Build strong internal partnerships to proactively address customer needs and enhance the overall customer experience.
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Support continuous process improvement initiatives and share best practices with team members.
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Act as a resource for less experienced colleagues and support knowledge sharing within the team.
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Ensure timely completion of assigned activities while adhering to company policies and procedures.
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Diploma in Business Administration or a related discipline.
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Minimum 1 year of experience in sales support, customer service, order management, or administrative support.
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Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and CRM/ERP systems.
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Strong business acumen and understanding of sales and customer support processes.
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Excellent communication, organizational, and stakeholder management skills.
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Ability to manage multiple priorities and work independently with minimal supervision.
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Experience working with internal systems, customer data, and reporting tools.
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Fluent in English and Chinese (written and spoken) to effectively collaborate with the China-based engineering team.
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Experience supporting technical, certification, testing, inspection, or professional services businesses.
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Familiarity with quotation management, order processing, and customer account administration.
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Knowledge of ERP platforms such as Oracle or similar enterprise systems.
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