Sales Performance Management Operations Analyst

About This Role

Supporting recurring Sales Performance Management processes, this role provides hands-on operational, compliance, audit, and governance support. The analyst coordinates deal validation, questionnaires, audits, mailbox activity, documentation, data checks, reporting, user administration, and business follow-up to ensure critical activities are completed accurately, consistently, and on time. The position also provides trained backup coverage for selected PowerApps, reporting, and access-administration activities, reducing key-person dependency and supporting continuity as operational demand and audit scope expand.

Responsibilities

• Administer and triage the Deal Impact mailbox, categorize requests, maintain action trackers, coordinate responses, and escalate overdue or high-risk items
• Support Mega Deal oversight, eligibility validation, evidence collection, and stakeholder follow-up
• Respond to seller and business partner inquiries, ensuring clear ownership, accurate routing, and timely resolution
• Maintain organized records of requests, decisions, approvals, supporting documents, and outcomes
• Coordinate distribution, tracking, follow-up, escalation, and status reporting for win validation questionnaires
• Administer T4C audits, origination credit reviews, contingent fee compliance activities, and related evidence-management requirements
• Support credit adjustment reconciliation across relevant systems and investigate discrepancies with process owners
• Provide operational support for renewal and expansion/extension audit programs as they are introduced
• Maintain complete, audit-ready documentation and promptly identify missing, inconsistent, or overdue submissions
• Execute recurring controls in line with documented procedures, service expectations, and governance requirements
• Monitor due dates, exceptions, and unresolved actions; provide timely escalation and transparent status updates
• Support segregation of duties by maintaining clear evidence of review, approval, and process ownership
• Identify control gaps, recurring issues, and opportunities for standardization, simplification, or automation
• Assist with preparation of audit responses, compliance reporting, process documentation, and operating procedures
• Perform data validation, reconciliation, quality checks, and operational reporting for SPM activities
• Support data loads, integrations, issue investigation, user acceptance testing, and deployment validation
• Provide trained backup support for the Validation PowerApp, Quota Setting PowerApp, Power BI reporting, SPM Hub, and associated access administration
• Maintain access records and assist with timely provisioning, modification, and removal requests in accordance with approved controls