About the role
We are seeking for a Sales Order Administrator for a contract opportunity in Orlando, FL – 100% on-site . The role involves managing sales orders, quotations, order acknowledgements, customer inquiries, order status updates, and RMA returns while coordinating with warehouse, logistics, purchasing, and material planning teams. Candidates should have 1–3 years of Customer Service, Sales Order Administration, or Supply Chain experience , strong English communication skills, and excellent attention to detail. SAP experience is highly preferred , with Excel and Outlook skills required. Aviation experience is a plus but not mandatory.
Job Title: Sales Order Administrator
Job Location: Orlando, FL 32822 (Onsite)
Job Duration: 5 months (contract)
Key Responsibilities
- Manage sales orders, including quotation creation, order entry, acknowledgements, order changes, order status, fulfillment coordination, and occasional invoicing.
- Verify order information and ensure accurate entry into the SAP ERP system, including customer details, part numbers, quantities, pricing/discounts, shipping instructions, terms, and delivery dates.
- Monitor a Microsoft Outlook group mailbox and customer portals to receive and respond to customer requests and orders.
- Respond professionally to customer questions, inquiries, order changes, and expedite requests.
- Coordinate with internal teams to resolve customer issues and provide timely updates.
- Provide regular order status updates, track backorders, and monitor delivery performance.
- Work closely with Purchasing, Material Planning, Warehouse, and Distribution Center teams to support on-time shipments.
- Proactively identify orders at risk of delay or on hold and coordinate appropriate resolution.
- Handle customer complaints related to shipments or invoices, including RMA returns, missing documentation, credit memos, and exchange orders.
Minimum Qualifications
- 1–3 years of relevant experience in Customer Service, Sales Order Administration, Supply Chain, Distribution, Material Planning/Scheduling, Purchasing, or Inventory/Production Control.
- Ability to accurately work with order totals, credits, discounts, percentages, and related calculations.
- Ability to work effectively within a team/matrix organization.
- Ability to work independently, multitask, and prioritize effectively.
- Proactive problem-solving skills with the ability to identify potential issues and take corrective action.
Preferred Qualifications
- SAP experience, particularly in sales order management, is highly preferred.
- Experience with ERP-based Sales Order Management systems, EDI, MRP, inventory systems, or replenishment.
- Spare parts experience, particularly within the aviation or electronics manufacturing/repair industry, is preferred.
- Experience preparing reports, metrics, charts, or dashboards.
- Power BI experience is a plus but not mandatory.
- Knowledge of Import/Export regulations, Incoterms, and purchase order terms and conditions is a plus.
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