Sales Ops Consultant

About This Role

This role is for a Sales Operations Consultant who will deliver high-quality work products and may mentor junior team members or liaise with onsite/offshore teams to understand functional requirements. The position involves translating sales operations requirements into scalable technology solutions and participating in various stages of solution development and implementation.

Responsibilities

• Translate Sales Operations requirements into scalable technology solutions supporting territory and account alignment, segmentation and targeting, quota and incentive planning, sales forecasting, pipeline and opportunity management, account planning and field productivity, and commercial performance reporting
• Define appropriate human-in-the-loop controls, access controls, auditability, evaluation criteria, and escalation paths for AI-enabled solutions
• Take part in discovery workshops, user story writing, process assessments, design sessions, demonstrations, and user acceptance testing
• Partner with business stakeholders, commercial leaders, IT teams, data scientists, architects, and implementation teams
• Establish solution roadmaps, implementation plans, adoption strategies, and measurable value cases
• Support pre-sales activities, including proposals, solution demonstrations, estimates, and client presentations
• Ensure solutions reflect life sciences-specific requirements related to HCP/HCO data, field force structures, regulatory expectations, data privacy, and commercial compliance

Requirements

• 2+ years of hands-on experience in Sales Operations, Commercial Operations, CRM, business transformation, or technology implementation
• 2+ years experience with Salesforce, Veeva CRM, Microsoft Dynamics, Oracle CPQ, Salesforce Revenue Cloud, SAP CPQ, or similar platforms
• 1+ years experience in pharmaceutical, biotechnology, medical device, diagnostics, or healthcare commercial operations
• Bachelor's degree in business, Information Systems, Computer Science, Engineering, Life Sciences, or a related field, or equivalent from accredited university
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Nice to have:

• Strong understanding of Sales Operations processes and performance drivers
• Excellent stakeholder management, communication, facilitation, and problem-solving skills
• Knowledge of HCP/HCO master data, customer consent, field force effectiveness, promotional compliance, and commercial data governance
• Experience with cloud platforms, data warehouses, business intelligence tools, and low-code/no-code automation platforms
• Familiarity with AI governance, model evaluation, prompt engineering, agent monitoring, and responsible AI practices