Sales Operations Specialist

About This Role

Developing and implementing processes for digital tools to increase sales productivity and customer ease of doing business is the core of this role. The Sales Operations Specialist provides sales support for branch and sales teams, optimizing the sales process and enhancing customer satisfaction.

Responsibilities

• Optimize the sales process by proactively identifying delays and inefficiencies within order fulfillment and customer processes
• Lead the implementation of strategic initiatives to improve operational efficiency and enhance customer satisfaction, including inventory management, business profitability, and timely delivery
• Collaborate with sales, marketing, supply chain, and finance teams to align sales operations with overall business objectives
• Evaluate, implement, and optimize sales technology tools and systems, such as CRM Software, sales automation tools, and analytics platforms
• Complete data analysis to identify trends, make informed decisions, improve processes and support sales teams’ initiatives using business tools
• Support sales teams with training and documentation
• Maintain sales process policies, procedures, and best practices
• Lead the process standard for new local initiative
• Be responsible for executing standard sales processes in the region while enhancing and adapting them to meet local market needs and challenges
• Assist with order processing and addressing standard customer service requests, while serving as an escalation point for complex or urgent customer service issues beyond standard requests to ensure timely resolution
• Other duties as assigned

Requirements

• 3+ years of experience in Sales, procurement, and/or operations
• Experience working with CRM systems (e.g., Dynamics) and sales analytic tools
• Experience in project management
• High School or GED - Required
• Knowledge of electrical distribution industry, current market, customers, suppliers, and competitors
• Understanding of the sales process through the lifecycle of an order
• Solid presentation skills
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Ability to prioritize workload and seek process and productivity improvements

Nice to have:

• Experience in the electrical distribution industry
• 4 Year / Bachelor's Degree - Preferred

About the Company

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States, operating through eight Regions under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.