Sales Operations MT Analyst

About This Role

This role focuses on driving best practices in sales operations through simplification, efficiency, and consistency by aligning common outputs across accounts. You will provide detailed continuous business and customer analysis and insight.

Responsibilities

• Provide support and training to enable effective use of sales systems
• Maintain and optimize systems for sales (including functionalities for customer management, tour planning, promotion planning, listing maintenance, shelf audit and reporting)
• Provide support to users with specific technical problems in cooperation with IT service providers
• Drive continuous improvement of existing software and automation of new processes
• Continuously monitor commercial KPIs for the local business
• Raise timely alerts (watch outs) on deviations in commercial KPIs
• Monitor Sell Out / Sell In compliance by client
• Identify and escalate local issues that impact commercial operations
• Address local business requirements regarding indicators and reports
• Train local teams on KPIs, reports, and tracking tools
• Support deal closings with relevant information and analysis
• Ensure data quality of local commercial information

Requirements

• Relevant experience in IT and sales
• Knowledge of sales processes and systems
• Facilitation skills to demonstrate use and functionality of sales systems
• Problem-solving skills
• Bachelor's degree in Business Administration or related fields
• Minimum of two years of experience in business intelligence or data projects within consumer goods companies
• Intermediate-advanced proficiency in English and Power BI
• Excellent communication skills, analytical thinking, and results-oriented mindset

Important Details

• No relocation support available

About the Company

Wacam is Mondelēz International’s Latin America presence with more than 1700 people representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. They make and distribute global brands and local jewels such as Field and Club Social to over 190 million consumers.