Sales & Operations Manager – Stone Restoration

Overview

Our client is looking for an experienced, proactive, and highly organized Sales & Operations Manager – Stone Restoration to support a growing stone restoration and construction-related business. In this hands-on role, you will bridge phone sales, customer service, business operations, administration, and light HR support to build structure and drive operational efficiency. You will act as a confident self-starter, taking full ownership of warm leads, client relationships, and daily tasks to help the business run seamlessly. If you excel at solving problems independently and balancing sales with operational duties, this is the ideal opportunity for you.

Schedule:

• 20 hours a week, 4 hours a day, 9:00 AM to 1:00 PM Pacific Time, Monday to Friday

Responsibilities

• Learn the business, services, workflows, systems, customer journey, and stone restoration processes, and help improve structure and efficiency across daily operations.
• Manage the main phone line and warm leads from initial enquiry through closing, including phone sales, upselling, follow-ups, repeat business opportunities, and service scheduling.
• Build strong client rapport and provide professional support while developing knowledge of stone types, compositions, restoration methods, treatments, and service standards.
• Prepare and send customer estimates in QuickBooks, accurately transfer relevant data from Jobber, and maintain organized client, lead, follow-up, and sales records in Excel.
• Use Google Workspace, WhatsApp, Quo/OpenPhone, and other cloud-based tools for communication, administration, scheduling, documentation, and customer management.
• Support employee coordination and recruitment, including sourcing Los Angeles-based workers and salespeople, onboarding, scheduling, coaching, performance discussions, and offboarding when required.
• Take ownership of operational issues, proactively solve problems, coordinate with management and employees, and provide start-of-shift check-ins and end-of-shift summaries.

Requirements

• 5+ years of relevant experience in sales, operations, customer service, business coordination , or a similar role, preferably within stone restoration, construction, home services, flooring, renovation, or related industries.
• Strong phone sales and closing experience, with proven ability to manage warm leads through the full sales cycle, including upselling and follow-ups.
• Experience with QuickBooks estimates, Jobber or similar field-service systems, and Excel for customer and sales tracking.
• Excellent spoken and written English, with clear, professional communication suitable for U.S.-based clients and strong rapport-building skills.
• Strong organizational, time-management, and problem-solving skills, with the ability to manage multiple sales, administrative, operational, and people-related tasks.
• Highly independent, proactive, and self-motivated, with the ability to take ownership of day-to-day operations with minimal supervision.
• Comfortable learning technical service information, using cloud-based phone and productivity tools, and supporting both customer-facing and internal business operations.

Nice-to-Have:

• Existing knowledge of different types of stone and restoration processes.
• Experience with Google Workspace, WhatsApp, and similar business communication tools.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.

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