About This Role
The Sales Operations Manager is responsible for achieving monthly sales targets, both in-store and on-call, and overseeing the day-to-day operations of an assigned floor, including supervising subordinates. This role combines commercial awareness, people development, and administrative efficiency to ensure sustained success and competitive advantage.
Responsibilities
- Create, recommend, and execute sales strategies to ensure targets are met
- Monitor and achieve daily, weekly, and monthly sales targets (both in-store and on-call) for an assigned floor
- Develop strategies focused on customer acquisition and retention to maintain high levels of customer satisfaction and engagement
- Anticipate and discover customer needs and wants, providing assistance and expert advice as needed
- Ensure all complaints are properly addressed, recorded, and resolved
- Ensure consistent application of service standby for all store staff
- Ensure optimum level of allocation, distribution, and monitoring of merchandise inventory and back-end supplies
- Master merchandise by knowing all pertinent brand product information, including care and maintenance
- Utilize EIS reports/information to drive commerciality and recommend layout changes and stock positioning
- Ensure attendance and completion of required or mandated training for direct reports and/or downlines
- Regularly provide proactive and timely support, encouragement, and/or recognition to maintain a productive and engaged workforce
- Create a positive working environment for employee retention
- Ensure proper discipline is enforced in the division/department
- Review and assess performance of the handled store
- Report to work on time
- Follow procedures and guidelines on no-leave policy
- Report to IS and endorse work assignments during absence
- Ensure direct reports and downlines consistently abide by attendance and punctuality standards
- Manage the allocated yearly budget at an acceptable threshold
- Compile financial information to integrate revenue vs. expense analysis, sales projections, and reports
- Master and oversee execution of various policies and guidelines including store operating hours, in-store decorum, dress code, incident reports, telephone calls, reservations, basic store checklist, delegation of tasks, acknowledgment receipt, stockrooms, customer tips, use of fitting rooms, requisition of store supplies and fixed assets, employee purchases, store briefing, social networking site policy, and special advisory from malls
- Maintain a safe working environment by ensuring housekeeping and safety standards are met through daily reporting of repairs and maintenance needs
