This role owns the operations desk between the company and its dealer network for both demand and supply planning, stock allocation, order-to-cash, dealer and workshop master data, after-sales administration, programme settlement, and the dealer scorecard. It runs the Sales Admin and Service Admin as a single back office, ensuring processes are built into the company's ERP, DMS, and CRM systems.
Responsibilities
Run the sales and inventory planning cycle, including retail, wholesale, and stock per SKU per sales point, consolidation, arbitration, and supply call-off recommendation with Supply Chain
Maintain rolling demand forecasts by dealer and point; measure and improve forecast accuracy over time
Monitor stock cover, stock ageing, and replenishment triggers across the network; flag exceptions
Prepare the quarterly target proposal for the Director and planning inputs for monthly and quarterly reviews; chair the weekly trade meeting and the monthly S&OP
Own stock allocation to dealers and points under fair-share and scorecard-tier rules, including priority handling under supply constraint and transfers between territories
Own the order-to-cash process end to end: dealer order request, sales order creation, machine approval, VIN allocation FIFO, payment instruction, PDI request, release record, invoice, dispatch, receipt
Run consignment placement, conversion, count, and recall, and the dealer stock return process
Work with Finance on the debt gate, payment modes, and bank guarantees, ensuring separation of duties
Ensure transactional discipline: complete documentation, accurate records, properly logged exceptions
Run the after-sales administration through the Service Admin: claim intake and documentation check, monthly OEM claim batch, reconciliation, weekly payment report, parts desk (dealer parts orders keyed into the DMS), registers (technician certification, bulletins, retention, recall per VIN), and goodwill intake
Agree and meet after-sales service levels set with the Aftersales Manager: claim batch timing, payment report cycle, VOR order handling, recall tracking
Keep the line boundary: operations keys and runs deadlines; claim adjudication, parts configuration, prices, and approvals stay with the after-sales line
Provide cross-cover between Sales Admin and Service Admin to prevent a single point of failure
Own channel master data at three levels (legal entity, selling point, user), including point type (1S, 2S, 3S), territory, capabilities, service partner links, and lifecycle status
Give commercial acceptance to new dealers and workshops (1S and 3S after Sales Admin review; 2S after Aftersales Manager's capability acceptance) and activate points on the single onboarding gate
Compute, lock, and publish the dealer scorecard on the monthly cycle from locked figures, including after-sales values supplied by the Aftersales Manager
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Administer portal accounts and credentials under two-person control; approve point changes with the Director
Coordinate with Area Sales Managers and the after-sales team on point openings, changes, and closures
File and publish approved promotion programmes (vehicle and parts), attach programme codes to orders, and run settlement packs to VIN and invoice level with Finance
Compute and issue dealer commission, incentive, and programme statements from verified delivery data; track programme cost per unit against budget
Administer the dispute, adjustment, and settlement process with dealers
Own one set of operational KPI definitions and reporting cadence; reconcile figures across ERP, DMS, CRM, and reported results to one version of the truth
Prepare monthly and quarterly performance packs and ad hoc analysis for the Director
Act as business owner for the operational modules of ERP, DMS, and CRM: order-to-cash, allocation, channel master data, parts desk, claims administration, settlement, and scorecards
Translate operating processes into system requirements, acceptance criteria, and user acceptance test scripts; lead testing, go-live support, and stabilisation with the Business Systems Manager and vendors
Run the manual bridges between systems during the first phase (second-copy entries, reconciliation) and retire them as integrations go live
Maintain process documentation, forms, parameters, and control rules; drive continuous system improvement
Ensure operating rules are enforced by the system rather than by manual routine
Requirements
6-10 years in sales operations, commercial operations, or distribution management, including at least 3 years in a dealer, distributor, or franchised channel environment in Vietnam
Experience in automotive, motorcycle, EV, consumer durables, FMCG, or related industries is preferred
Proven ownership of a sales and inventory planning cycle (PSI or S&OP), stock allocation, and sell-in / sell-out reporting for a multi-outlet network
Experience running or supervising an after-sales or warranty administration desk (claim batches, parts orders, registers) or a comparable transactional back office to deadlines
Hands-on experience with ERP systems (Microsoft Dynamics 365 (F&O or Business Central) or Odoo) covering order-to-cash, inventory, and serialized item handling; equivalent depth in SAP or Oracle is accepted
Hands-on experience with a dealer management system and a CRM (Salesforce or equivalent), including lead lifecycle, routing rules, and integration with transactional systems
Strong systems mindset: able to design an operating process and translate it into business requirements, acceptance criteria, and test scripts; track record from requirement to go-live
Experience in commission, incentive, or trade programme administration for channel partners is an advantage
Experience in multinational companies, joint ventures, or start-up / growth-stage environments is a plus
Strong analytical capability: advanced Excel plus Power BI, SQL, or an equivalent query tool
Strong process design, documentation, and control discipline; clear on separation of duties
Good communication and stakeholder management across sales, after-sales, finance, dealers, and vendors
Ability to manage multiple workstreams and deadlines in a fast-paced environment
Good written and spoken English and Vietnamese
Personal Attributes
Structured and systems-minded
Deadline-driven, runs a desk without being chased
Analytical and detail-oriented
Disciplined in process, controls, and follow-through
Even-handed between the sales line and the after-sales line
Collaborative across functions and with external partners
Comfortable building from the ground up in a dynamic business environment
About the Company
Our client is a joint venture company dedicated to accelerating Vietnam's energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.
