This role serves as the operational backbone of The Home Depot's Inside Sales organization, enabling the Director of Inside Sales and three specialized teams to operate with efficiency, consistency, and scale. The manager supports a growing team of inside sales associates with infrastructure, processes, data, and training resources, directly contributing to the growth and success of the inside sales teams by translating data into actionable insights, streamlining operations, and enabling effective workforce planning.
Responsibilities
Lead strategic planning efforts by analyzing business trends, sales performance, and workforce requirements to develop actionable plans that support organizational growth and operational excellence
Identify operational inefficiencies and lead the design, implementation, and adoption of scalable process improvements across all three teams
Document standard operating procedures, support change management efforts, and continuously evaluate workflows across phone, online, email, and SMS channels to increase productivity and reduce friction for both associates and customers
Serve as a key operational resource and liaison between the Inside Sales organization and cross-functional partners including HR, Finance, Workforce Management, and Technology
Support the Director of Inside Sales with operational needs, project coordination, and communications as the organization continues to grow
Own the development and maintenance of performance dashboards, scorecards, and KPIs across all three inside sales teams, transforming sales data, call metrics, and productivity trends into actionable insights that inform decision-making for the Director of Inside Sales and senior leaders
Lead capacity planning, headcount modeling, and growth forecasting by partnering closely with Sales leadership, HR, and Finance to anticipate workforce needs, identify staffing gaps, and maintain planning tools that support both short-term execution and long-range organizational growth
Coordinate training programs, new associate onboarding, and ongoing development initiatives across the Inside Sales organization
Partner with Learning & Development and functional leaders to ensure training content is current, accessible, and aligned with business priorities
Support consistent skill development across all three team pillars
Requirements
Must be eighteen years of age or older
Must be legally permitted to work in the United States
Bachelor's degree or equivalent degree in a field of study related to the job
5 years of work experience
Nice to have:
5+ years of experience in Sales Operations, Business Operations, Program Management, Project Management, Consulting, HR, Learning & Development, or a related business function
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Proven experience leading complex cross-functional initiatives from concept through implementation
Executive presence and ability to communicate effectively with associates, managers, senior leaders, and cross-functional partners
Demonstrated ability to influence stakeholders and drive results without direct authority
Experience developing business processes, programs, or operational frameworks in a dynamic environment
Champions the evaluation, testing, and adoption of AI-enabled tools and workflows that improve associate productivity and customer experience
Strong written and verbal communication skills, including experience presenting to senior leaders
Experience managing multiple priorities and delivering results independently
Advanced proficiency with Microsoft Office, particularly PowerPoint and Excel
Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations
Strategic thinking: Planning long-term goals and anticipating future trends
Project management - Overseeing timelines, resources, and deliverables from start to finish
Manages ambiguity – Adapting to new or changing conditions
Adaptability: Adjusting smoothly to changing priorities or environments
Communication: Sharing information clearly and listening actively
Important Details
Travel requirements: Less than 10% overnight travel
About the Company
The Home Depot is a company with an Inside Sales organization that includes Pro Sales Representatives, Trade Sales Representatives, and Digital Sales teams.
