About the role
Objective
The Sales Ops Insight, Deputy Manager plays a key role in driving commercial performance by turning sales and operational data into clear insights, actionable dashboards, and practical recommendations. This role partners closely with Sales and Operations teams to support store performance, stock planning, staff incentives, and local marketing activities, while leading and coaching a team of analysts towards a common business direction.
Key Responsibilities
- Sales Performance & Analytics
- Analyse sales performance across stores, channels, and regions to identify trends, opportunities, and risks.
- Deliver commercial insights and actions related to it to support sales strategies, targets, and decision‑making.
- Prepare and present weekly, monthly, and management reports with clear business narratives.
- Prepare reports or presentation decks for key divisional & department meetings
- Power BI Dashboard Development
- Design, develop, and maintain Power BI dashboards for sales, KPIs, and operational performance.
- Translate business requirements into user‑friendly, visually effective dashboards for management and operations teams.
- Standardise KPI definitions, data logic, and reporting structures to ensure consistency and accuracy.
- Continuously improve and automate dashboards to enhance efficiency and data accessibility.
- Stock & Store Operations Support
- Support stock planning and analysis for existing stores, new store openings, refits, and store closures.
- Monitor stock health and performance to support optimal inventory levels and sell‑through.
- Provide insights on store performance against sales and stock targets.
- Store Incentives
- Analyse and manage store staff incentive performance, ensuring alignment with sales objectives.
- Partner with Sales and Operations teams to assess the effectiveness of incentive schemes and store‑level initiatives.
- Local Store Marketing Support
- Support local store marketing activities by tracking performance and conducting post‑campaign analysis.
- Leadership & Team Development
- Lead, coach, and mentor team members to deliver high‑quality analytics and reporting.
- Ensure team outputs are accurate, consistent, and commercially relevant.
- Foster a strong data‑driven and performance‑focused culture within the team.
- Cross‑Functional Collaboration
- Work closely with Sales, Operations, Finance, and IT teams to support business initiatives.
- Drive continuous improvement in reporting processes and analytical practices.
Requirements:
- Bachelor's Degree in Data Analytics, Statistics, Mathematics, Business, or related fields.
- 4-6 years of experience in sales analytics / business intelligence, preferably within retail or FMCG.
- Strong hands on experience in Power BI, with solid knowledge of data modelling and dashboard design.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Good understanding of sales KPIs, stock management, store operations, and incentive structures.
- Strong leadership, communication, and stakeholder management skills.
- Commercially minded, detail oriented, and comfortable working in a fast paced retail environment.
- Strong understanding and problem-solving skills.
- Excellent communication and teamwork abilities.
- Experience with SQL, PowerBI, DAX, M, PowerPivot preferred
- Able to work under minimum supervision and extensive travelling is required.
About Us
Watsons Malaysia is part of AS Watsons Group, the world’s largest international health and beauty retailer operating over 16,000 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2022, AS Watsons Group recorded revenue of US$22 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.
Watsons Malaysia is the leading health and beauty retailer with more than 650 Watsons stores and growing in the country serving the needs of all Malaysians. Watsons continues to inspire our customers to enjoy life to the fullest and set the standards in the health, wellness, and beauty market, providing personalised advice in health, beauty, and personal care on top of its market-leading product ranges, making customers LOOK GOOD, DO GOOD, FEEL GREAT every day.
Since 2009, Watsons has been the No.1 pharmacy/drugstore brand in Asia Pacific for the 13th year running*. On top of that, Watsons Malaysia won Platinum Award for the Best in Retail Category 2022 by Putra Brands Award, a premier and only brand award in Malaysia voted by Malaysian consumers. Watsons Malaysia is also the No. 1 Retailer Most Preferred Graduates Employers to Work for by Talentbank Graduates' Choice Award 2022.
*Campaign Asia-Pacific “Asia’s Top 1000 Bands online study over 8,000 respondents across 14 markets in Asia Pacific region”.
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