Sales Operations Analyst

About This Role

This role is for a Sales Operations Analyst within the Pursuit Services team, focusing on content management. The successful candidate will create compelling client stories and case studies to highlight the company's capabilities and impact, leveraging AI tools to produce high-quality content for internal knowledge repositories.

Responsibilities

• Lead end-to-end creation of client case studies and success stories from initial interviews through final publication on knowledge repositories
• Conduct interviews with project and account teams to gather inputs
• Transform technical project information into clear, compelling narratives accessible to diverse audiences
• Translate complex and technical information into simple, easy-to-understand language without losing accuracy or depth
• Independently manage the client stories track end to end, including tracker maintenance and progress reporting
• Support weekly/monthly reporting
• Handle large volumes of stories simultaneously, maintaining quality and consistency across all outputs
• Continuously focus on developing high quality content
• Extensively collaborate with account/delivery teams, capability leads, Subject Matter Experts (SMEs), and Senior Leadership to gather required project and technical details
• Partner with various Pursuit Services team members and cross-functional stakeholders throughout the content development lifecycle

Requirements

• Any Graduation
• 3 to 5 years of experience
• Strong written communication skills with the ability to simplify complex, technical subject matter
• Excellent written and verbal communication skills with strong email etiquette
• Advanced proficiency in Microsoft Word and PowerPoint for content creation and formatting
• Basic working knowledge of Microsoft Excel for tracker management and reporting
• Ability to handle high volumes of content requests while maintaining quality and accuracy
• Strong deadline management and time prioritization skills
• Detail-oriented with experience in maintaining trackers and generating progress reports
• Proven ability to work effectively within cross-functional teams and manage multiple stakeholders simultaneously, including Senior Leadership
• Comfortable conducting client story interviews and synthesizing information from diverse sources
• Proficiency in English
• Must be flexible with work hours according to shifting business needs
• Must have excellent internet connectivity and distraction-free environment for working at home, in accordance with local guidelines
• Minimum Graduate in any stream
• 2-3 years experience in content curation/writing