Sales Office Coordinator

Sales Office Coordinator – Residential Marketing Suite

Location: Canada Water
Hours: 40 hours per week, between 7:00am–7:00pm, Tuesday to Saturday

We are currently recruiting for a confident and proactive Sales Office Coordinator to join a prestigious Residential Marketing Suite. This is a highly visible, front-of-house role suited to someone who takes pride in delivering exceptional customer service while supporting a busy sales environment.

Our client is a leading UK property company, renowned for creating and managing high-quality places that reflect the evolving needs of the people who live, work and visit them. Their developments are people-focused, design-led and service-driven.

As the first point of contact, you will create a warm, professional and memorable welcome for all guests, residents and colleagues, ensuring the marketing suite and show apartments are presented to the highest standard at all times.

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

The Role

• Provide a warm, friendly and professional welcome and farewell to all guests.
• Deliver a consistently excellent customer service experience, acknowledging every guest with eye contact and a genuine smile in line with service standards.
• Maintain a tidy, well-presented reception area, marketing suite and show apartments.
• Manage enquiries and requests in person, by telephone and email, responding in a timely and professional manner.
• Provide administrative support to the Sales team.
• Support ad-hoc requests from sales service providers, including assisting with sales activity when required by business demands.

The Ideal Candidate

The successful candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Be able to work independently, organising and prioritising tasks effectively in a busy environment.
• Be passionate about delivering high-quality service and consistently going the extra mile.
• Possess excellent communication skills with a good working knowledge of the Microsoft Office package.
• Be proactive, flexible and adaptable, with strong attention to detail and a desire to learn and grow.
• Demonstrate excellent personal presentation and strong interpersonal skills.
• Have an outgoing personality with the ability to build rapport easily with key stakeholders.

About Us

Rapport Guest Services is a multi-award-winning provider of front- and back-of-house guest services, partnering with leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing and equal opportunity, creating environments where everyone can thrive. We are also a Disability Confident Employer, offering meaningful roles and support for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.