About the role
1. Principally responsible for managing a team to acquire PF and PF-I, and cross sell products and to achieve the assigned team targets.
2. Resolve day to day operational issues and monitoring service standard.
3. Developing a high performance organization.
4. To achieve monthly SOP of RM245K for PF & RM650K for PF-i as per allocated headcount
5. Working with team members to ensure sales target are achieved.
6. Conduct sales meeting with team members to review individual / team performance, sales activities & KPIs and to discuss other matters related to sales.
7. Ensure team members achieve a high standard of motivation and performance through: -
a. Coaching and guiding sales staff to deliver maximum sales volume.
b. Monitoring and communicating results achievement via sales review meeting.
8. Review Performance Improvement Process (PIP) and update/feedback on career counselling and review competency profiling to identify skill gaps and training needs.
9. To manage & motivate team members.
10. Send a SMS, email or a letter of acknowledgement within TAT 24 hours if customer is unreachable via telephone.
11. Ensure the fulfillment and closure of all complaints received, are updated with Receiving Touch point within the TAT.
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