About the role
Are you passionate about leading high-performing sales teams and delivering exceptional customer experiences?
We are seeking an experienced
Sales Manager
to lead and support a sales and coordination team, driving business growth while ensuring outstanding customer service. This role combines leadership, coaching, process improvement, and performance management to help teams achieve their goals and deliver consistent results.
Key Responsibilities
- Lead, mentor, and develop sales and coordination team members to maximize performance and career growth.
- Support recruitment, onboarding, and talent development initiatives in partnership with internal stakeholders.
- Provide guidance and escalation support for complex customer situations and priority issues.
- Monitor team productivity, performance, quality standards, and key business metrics.
- Drive achievement of sales targets and operational goals through coaching and performance management.
- Identify training needs and facilitate ongoing learning and product knowledge development.
- Analyze sales data and performance trends, providing insights and recommendations for process improvements.
- Promote a customer-focused culture that builds strong relationships and encourages repeat business.
- Ensure adherence to company policies, procedures, and operational guidelines.
- Support the implementation of departmental programs, initiatives, and continuous improvement projects.
- Manage operational efficiency and contribute to profitability through effective oversight and resource management.
- Recommend and implement process and policy enhancements to improve team effectiveness.
Qualifications
- High school diploma or equivalent.
- 5–7 years of experience in sales, account management, customer service leadership, or related fields.
- Proven leadership and team management experience.
- Strong customer-service orientation and problem-solving skills.
- Proficiency with Microsoft Office applications and other business tools.
- Experience handling escalated customer concerns and resolving complex situations.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Marketing, Management, or a related field.
- Experience in distribution, hospitality, foodservice, retail, or a similar customer-focused industry.
- Bilingual language skills are an advantage.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at SoTalent was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.