About This Role
This Sales Manager role ensures customer retention and profitability within the profit center by leading a team of salespeople. The position involves establishing customer-focused sales standards and forecasting goals and objectives for sales, gross, and key expenses.
Responsibilities
- Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis
- Hire, train, motivate, counsel, and monitor the performance of all new-vehicle sales employees
- Prepare and administer an annual operating budget for the new-vehicle sales department
- Understand, keep abreast of, and comply with federal, state, and local regulations that affect new-vehicle sales
- Direct and schedule the activities of all department employees, ensuring proper staffing at all times
- Assist individual salespeople in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet these goals
- Maintain an accurate daily log that reflects all sales activities in the dealership
- Ensure proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system
- Develop, implement, and monitor a follow-up system for new-vehicle purchasers
- Maintain teamwork in a customer-focused sales environment throughout the sales, delivery, and follow-up process
- Conduct daily and weekly sales meetings
- Provide effective communication throughout the new vehicle department as well as interdepartmentally
- Ensure that new-vehicle salespeople understand and follow dealership policies and procedures
- Provide proper product and training resources for salespeople on a regular and continuous basis
- Oversee the efforts of new-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership
- Work with salespeople on programs that will increase the new-car gross and F&I penetration
- Develop incentive programs along with dealer and other managers
- Help salespeople close deals when necessary
- Complete deal settlement sheets and turn into accounting office in a prompt and timely manner
- Establish and maintain standards for the delivery of vehicles to customers
- Schedule first service appointment at time of delivery
- Provide dealer with accurate floor traffic control data on a daily basis
- Process salesperson commission sheets and monitor payroll records of salespeople
- Review inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency
- Recommend to the general sales manager the new-car inventory to be carried by color, model, and equipment, based on a variety of customer and market analyses
- Assist the used-vehicle department with trade appraisals as needed
- Direct merchandising and advertising efforts for the new-vehicle department in conjunction with the other managers and dealer
- Assist in the development of advertising campaigns and other promotions
- Attend managers meetings as requested
- Maintain professional appearance
Requirements
- Process driven individual with hands on and disciplined approach
- Proven success working in a fast paced environment
- Experience working with large Sales team
- Proficient in developing and managing a CRM platform to retain customers and seek out new prospective sales
Important Details
- Employment type: Regular Full-Time
About the Company
This employer is seeking a Sales Manager to join their team.
