About This Role
Selling and handling sales opportunities is the core of this role, with a focus on building long-term customer relationships to achieve sales objectives. The Sales Manager ensures business is turned over properly and in a timely fashion for proper service delivery, and achieves personal sales goals.
Responsibilities
- Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative
- Build and strengthen relationships with existing and new customers to enable future bookings, including sales calls, entertainment, FAM trips, and trade shows
- Develop relationships within the community to strengthen and expand customer base for sales opportunities
- Manage and develop relationships with key internal and external stakeholders
- Provide accurate, complete and effective turnover to Event Management
- Participate in sales calls with members of the sales team to acquire new business and/or close on business
- Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
- Identify new business to achieve personal and location revenue goals
- Understand the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand, and know how to sell against them
- Close the best opportunities for the location based on market conditions and location needs
- Gain understanding of the location's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solutions
- Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
- Service customers in order to grow share of the account
- Execute and support the company's customer service standards
- Provide excellent customer service consistent with the daily service basics of the company
- Set a positive example for guest relations
- Interact with guests to obtain feedback on product quality and service levels
Requirements
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 3 years experience in the sales and marketing or related professional area
- OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 1 year experience in the sales and marketing or related professional area
