Sales Engineer

About This Role

The Sales Engineer plays a vital role in supporting customers by providing technical expertise and solutions tailored to their needs. This position is well-suited for individuals who are passionate about technology and enjoy developing relationships with clients while driving results in a collaborative environment.

Responsibilities

• Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.
• Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
• Create a local document management system for an office or department.
• Operate complex equipment and machines, adjusting diverse variables to achieve the best possible outcomes in terms of quality and productivity. Also responsible for generating solutions to simple and recurring inefficiencies.
• Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
• Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine support services.
• Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.
• Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines or as part of an agreed project.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Requirements

• Upper Secondary School education.
• Experienced practitioner able to work unsupervised (13 months to 3 years).
• Very limited managerial experience (0 to 3 months).

Benefits

• Opportunities for personal and professional growth in a diverse and inclusive environment.
• Support for ongoing education and participation in conferences.

Important Details

• Application deadline: Not specified.

Application Process

• Participate in assessment and development planning activities.
• Engage in formal and informal training and coaching.

About the Company