Sales Development Representative

About This Role

Sales development representatives sell internet, WiFi, mobile, and TV services to potential customers. This role involves communicating product and package details, demonstrating services, and establishing rapport to match customer needs. It suits an individual with strong interpersonal skills and a friendly, enthusiastic demeanor who can provide accurate information and resolve customer inquiries.

Responsibilities

• Sell target products and packages and effectively communicate system prices, channels, services, and packages to customers and potential customers
• Demonstrate Astound's various products and services to inbound customer traffic at the retail center
• Communicate current promotions and offers to all potential customers
• Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs
• Review customer -s current level of service and introduce new services as appropriate
• Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive
• Seek opportunities with customers to enhance the company -s image. Maintain a neat appearance, show respect and respect the customer -s property
• Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment
• Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries
• Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
• Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures
• Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis
• Track sales progress and document productivity on sales forms/reports as provided by the company
• Ensure all required paperwork is legible, complete and submitted in a timely manner

Requirements

• High school diploma or equivalent
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management; is positive, pleasant, and respectful
• Friendly, enthusiastic and outgoing demeanor
• Demonstrates a thorough knowledge of cable and data products and services
• Ability to learn and retain new information and concepts quickly
• Demonstrates ability to diagnose and solve problems
• Exhibits the ability to follow direction and possesses the ability to follow through