Sales Consultant/Senior Sales Consultant

About This Role

Sales Consultants deliver exceptional service, create memorable brand experiences, and inspire customers with their passion for products. This role is about achieving sales goals and contributing to a vibrant team within a culture where service meets style and every interaction reflects the pop luxury and elegance of Swarovski.

Responsibilities

• Deliver outstanding customer service and create emotional connections through storytelling
• Build trust and lasting relationships with customers, promoting loyalty programs
• Achieve individual and team sales goals, taking accountability for results
• Collaborate with your team to create a welcoming, organized store environment
• Stay up to date with brand product knowledge, using digital tools to enhance the customer experience

Requirements

• Passionate about fashion, luxury, or lifestyle brands
• Experienced in a multicultural retail environment
• Excellent and proven customer service skills and a winning personality that builds trust
• Curious, empathetic, and results-driven team player with a commercial mindset
• Digitally savvy and comfortable using retail technology
• Confident expressing your individuality and bringing creative ideas to the team

Benefits

• 5-days work week with rotating shifts, including weekends and public holidays
• 13th month bonus (AWS)
• Flexible benefits
• Staff purchase privileges
• Seasonal product benefits
• 2 days wellness leave, 1 day birthday leave, 1 day volunteering leave
• Allowances including grooming and shoes
• Employee referral incentive
• Uniform and training provided
• Recognition awards to celebrate individual and team achievements
• Global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Opportunities for career development

About the Company

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, the company designs, manufactures, and sells the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of the brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation.