Sales Consultant

About This Role

Sales Consultants are the foundation of CarMax's customer-first experience, building genuine relationships, understanding customer needs, and guiding them toward the right vehicle. This role offers paid training and mentorship, equipping individuals with the tools to succeed in auto sales without prior experience, and fostering growth into future mentor, manager, or business leader positions.

Responsibilities

• Assist customers in finding vehicles that fit their needs using knowledge of CarMax inventory
• Guide customers through the entire process, including appraisals, test drives, and financing applications
• Deliver an exceptional experience by listening actively and providing clear, honest information
• Complete accurate documentation for all transactions to ensure a smooth and transparent process
• Collaborate with team members to meet customer needs and achieve store goals
• Maintain a professional, customer-first approach in every interaction
• Stay informed about CarMax products, services, and promotions to better serve customers
• Follow CarMax Environmental, Health and Safety (EH&S) requirements
• Maintain a clean and orderly work area

Requirements

• Sales or customer service experience in retail or similar environments preferred
• Strong listening and communication skills with a customer-focused mindset
• High level of self-motivation and ability to work independently and as part of a team
• Comfort with technology for processing transactions and accessing inventory information
• Ability to adapt in a fast-paced, dynamic environment
• Commitment to integrity and transparency in every customer interaction
• Willingness to learn and grow through CarMax-provided training and mentorship

Benefits

• Great pay and benefits
• 401k match
• Car discounts
• Paid time off and paid leave
• Commissions
• Up to 48 hours of sick time per year accrued on a per pay period basis
• Between 80 hours and 200 hours per year of vacation time after a 90-day waiting period depending on years of continuous service with the Company
• 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday
• Holiday Premium Pay if working on a scheduled holiday due to business need

About the Company

CarMax revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. The company is the nation’s largest used car retailer with over 250 store locations and over 30,000 associates. CarMax has been recognized as one of the Fortune 100 Best Companies to Work For® and is committed to helping communities thrive.