About This Role
This sales consultant role focuses on driving sales of furniture, accessories, and services by providing exceptional customer service and utilizing knowledge of the La-Z-Boy selling process. The position involves building long-term customer relationships and developing an awareness of interior design through practical experience and interaction with a La-Z-Boy Designer.
Responsibilities
- Contribute to store sales goals by selling furniture, accessories, and services offered by La-Z-Boy
- Promote the Design program and assist the Designer to achieve established Design program sales goals
- Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers
- Develop and utilize sales skills and principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after-sale service, and continuing contact with all previous and potential customers
- Maximize store promotions, marketing initiatives, and grassroots programs
- Maintain strong knowledge of the features and benefits of existing and new product lines
- Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations as well as the benefits of a professional installation service
- Execute and champion the Design process following the established company guidelines
- Support design-related functions in the store
- Provide the highest level of customer service to all current and future customers
- Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
- Effectively use Podium to ensure customer satisfaction and future follow-up
- Make sound business decisions to deliver customer satisfaction and promote team environment
- Provide support by being responsive to incoming phone calls and emails
- Assist in handling customer issues and/or complaints
- Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
- Maintain a positive working relationship with all store employees
- Assist to train, coach, and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals
- Help promote and champion a culture of sales and service
- Assist with maintenance of the overall visual appearance of store, including maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness