Sales Call Center Representative

About This Role

The Sales Call Center Representative is a full-time telemarketing role focused on patient acquisition and revenue growth. This position involves making outbound calls to prospective patients and converting them into new patients by understanding their needs and articulating the company's unique value proposition. It suits a talented and competitive individual looking to start a career with a rapidly growing company.

Responsibilities

• Make outbound telemarketing calls to prospective patients
• Make 300+ outbound calls daily and work to convert them to new patients
• Understand patient needs and requirements and articulate Oak Street's unique proposition
• Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing
• Understand Medicare Basics and insurance
• Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas
• Other duties, as assigned

Requirements

• Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
• Prior remote work experience
• Ability to obtain high-speed internet and hardwire equipment to router/modem
• Distraction-free and private remote work environment required as well as reliable dependent care during working hours
• Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
• Ability to participate in classroom-style remote training sessions
• An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment
• Call center outbound sales experience and/or telemarketing
• Comfortable in a base + bonus salary structure
• Proficient in learning new technology and communication tools
• Good attendance and time management skills are critical for success in this role
• Proficient with navigating multiple systems while speaking to prospects
• Excellent listening and communication skills
• Open to constructive feedback
• Ability to multitask, prioritize, and manage time effectively
• Coachable and a desire to learn a new industry
• High School diploma or equivalent required
• US work authorization

Nice to have:

• Experience working with Salesforce, or similar CRM
• Undergraduate degree

Benefits

• Comprehensive and competitive mix of pay and benefits