Sales Associate - Rocktane - PT

Overview:

The incumbent in this position is responsible for being the ultimate guide through the guests’ Rocktane Gas and retail experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As Rocktane Attendant, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.

Essential Job Functions:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position).

• Creates an atmosphere that induces guests to make Rocktane their choice for their gas station and retail needs; responsible for actively building and retaining guest relations by providing superior guest service. Exudes Hard Rock Mottos to create excellent first and last impression for all guests.
• Greets guests arriving and departing, answers the phone, and answers questions accurately and politely.
• Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.
• Directs guests to different areas of the property.
• Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them and informing guests of product features and benefits.
• Uses proven suggestive selling techniques (i.e. Related items, higher-quality items, transitional phrases).
• Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.
• Displays retail product through Hard Rock’s visual display standards.
• Performs opening, closing, and side duties including but not limited to cleaning glass, polishing brass, sweeping, and vacuuming, folding products, taking out trash, etc.
• Assures the complete satisfaction of each and every guest by creating memorable experiences.
• Attends and participates in meetings, completing follow-up as assigned.
• Performs work regularly and predictably.
• Attends to needs of all guests within Rocktane in an efficient manner, and specifically follows all established safety protocol.
• Answers questions about the property, upcoming events, contacts, and provide directions as needed.
• Resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers, Supervisors and Managers.
• Operates IT System’s (Agilysis POS, Micros, Fuel Pump Software, and other retail and gas station related equipment).
• Assists guests as needed in paying, utilizing, or answering questions about available products.
• Meets Hard Rock standard for grooming, uniform, and attire.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

Education and /or Experience Requirements:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.

• Must have a high school diploma or GED.

Additional Requirements: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations.
• Must successfully pass a background check.
• Must successfully pass a drug screen.
• Must be at least twenty-one (21) years of age.

Additional Requirements:

• Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience.
• Must possess basic math skills.
• Must possess ability to maintain visual attention and mental concentration for significant periods of time.
• Must have extensive cashiering experience using a cash register.
• Must have exceptional guest service skills.
• Must be detail oriented.
• Must be able to communicate effectively with guests and other team members.
• Must be able to work nights, weekends, and holidays.
• Must be able to frequently lift and/or move up to 50 pounds.
• Must be able to work outdoors in all weather conditions standing/walking for long periods of time.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Remain calm in a hectic, fast-paced atmosphere.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Restock needed materials and retrieve dropped items.
• Distinguish between different denominations of currency and make correct change.
• Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.

Work Environment:

• The Rocktane Gas Station is located outdoors and as such there is exposure to all weather conditions.
• Work environment includes exposure to gas and diesel fumes.
• Environment can be hectic and fast-paced.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.