About This Role
The Sales Associate achieves store sales goals by embodying the Alo brand experience and mission. This role involves creating an authentic and excellent experience for every customer through genuine connection, product education, and introducing them to the Alo community and culture. The Sales Associate is an expert in all aspects of product knowledge and thrives in a team-oriented culture focused on feedback and excellence. This role is based in the store.
Responsibilities
- Positively impact the business and store environment in alignment with store leadership and company goals
- Drive and exceed sales goals by leading Alo’s Flow initiatives, optimizing productivity and efficiency
- Actively engage with customers and provide a friendly, comfortable shopping environment
- Build daily trust relationships with customers
- Collaborate with the leadership team to analyze reports, formulate strategies, and support the development of action plans for performance improvement
- Lead sales initiatives across all store areas and propose staffing solutions for optimal store operations
- Stay informed about store goals, company communications, initiatives, and new product launches, and conduct customer education initiatives on the floor
- Deeply understand and confidently present all facets of the Alo business model (Retail, Yoga, Café)
- Utilize company tools, incentives, and strategies to support meeting store goals
- Quickly and accurately identify customer needs to ensure a satisfactory shopping experience
- Educate customers and staff on Alo’s products, community, and culture
- Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with store leadership
- Assist in processing shipments and ensuring product flow, including visual merchandising placement and daily replenishment
- Ensure all front and back of house procedures are executed in accordance with company policy and procedures
- Continuously move in and around the store, including the sales floor and back of house, and take initiative to perform other tasks as needed to keep the store clean, safe, inviting, and operating efficiently when not actively assisting guests
Requirements
- Preferred 1+ years prior work experience in a client-centric, sales environment
- Passion for customer service and delivering exceptional experiences
- Aligns with and embodies Alo’s Guiding Principles
- Self-motivated with a desire to achieve results and excel individually and as a team
- Requires constant movement in and around all areas of the store
- Ability to lift, push, carry or otherwise move up to 50 pounds (approximately 23 kg)
