About This Role
This sales associate role involves providing excellent customer service and driving product sales in a retail environment. The sales associate will be knowledgeable about products and promotions, acting as an ambassador for the brand to acquire and retain customers.
Responsibilities
- Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods
- Promote and sell services and merchandise provided by the organization
- Consistently set goals to grow and improve selling skills and track overall sales
- Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction
- Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance
- Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual
- Consistently achieve and/or exceed sales targets and goals
- Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff
- Attend all staff meetings and tech clinics for the store
- Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk
Requirements
- 0-2 years of customer service experience
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment
- Is a self-starter, has initiative to take on important tasks without being asked
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Is a team-player, passionate about outstanding customer service and selling merchandise
Important Details
- Reports to: Store Manager
