About This Role
This sales associate position focuses on achieving store sales goals by providing an authentic and excellent experience for every guest through genuine connection, product education, and sharing information about the company's community and culture. The role suits an individual who is an expert in product knowledge and thrives in a team environment with a culture of feedback and excellence.
Responsibilities
- Impact the business and store environment positively, aligning with store leadership and company goals
- Drive and exceed sales goals by leading ALO's initiatives, while optimizing productivity and efficiency
- Ensure engagement with customers and provide a friendly and easy-to-shop environment
- Build client relationships daily with customers
- In partnership with the leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
- Maintain knowledge of store goals, company communication, initiatives, new product launches, and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
- Confidently introduce all facets of the Alo business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
- Leverage company tools, incentives, and strategies to support meeting store goals
- Resolve client needs quickly and effectively, ensuring customer satisfaction
- Educate guests and staff on products, community, and culture
- Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
- Assist in processing shipment and ensuring product flow, including visual merchandising placement and daily replenishment excellence
- Ensure all front and back-of-house procedures are executed in accordance with company Policy & Procedure
- Support other areas of the business, including Sales and Cashier, as needed
Requirements
- Preferred prior work experience in a client-centric, sales environment
- Passion for customer service and delivering exceptional experiences
- Self-motivated with a desire to achieve results and excel individually and as a team
- Foster genuine connection through empathy, compassion, integrity, and building trusting relationships
- Requires constant movement in and around all areas of the store
- Ability to lift, push, carry, or otherwise move up to 50 pounds (23kg)
- Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up/down a ladder
