About This Role
The Sales Associate is responsible for providing quality customer service and driving product sales. This role suits someone knowledgeable in each product area or department in the store, who upholds company policies, procedures, and visual standards, and actively promotes sales and promotions. The associate serves as an ambassador for the organization and brand, creating a unique customer experience to acquire and retain long-term customers.
Responsibilities
- Produce and give extraordinary customer service as highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods
- Promote and sell services and merchandise provided by the organization
- Consistently set goals to grow and improve selling skills and track overall sales
- Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction
- Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance
- Utilize presenting merchandise to promote and sell goods, with guidance found in the product knowledge manual
- Consistently achieve and/or exceed sales targets and goals
- Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff
- Attend all staff meetings and tech clinics for the store
- Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk
Requirements
- 0-2 years of customer service experience
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment
- Is a self-starter, has initiative to take on important tasks without being asked
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Is a team-player, passionate about outstanding customer service and selling merchandise
