Sales Associate

About This Role

Supporting customers in a retail setting and achieving sales targets are the core functions of this role. This position suits an enthusiastic individual with strong communication skills who is keen to grow within a leading company in the trend culture and entertainment industry.

Responsibilities

• Achieve team sales goals through the use of effective sales strategies and techniques
• Provide exceptional customer service, including personalized product recommendations and prompt resolution of inquiries or concerns
• Mentor and support junior team members by sharing product knowledge and successful sales practices
• Develop strong customer relationships to drive loyalty and repeat business
• Maintain up-to-date knowledge of all store products, new arrivals, and current promotions
• Identify customer needs and offer tailored shopping guidance to enhance their experience
• Stay informed on industry trends and competitor activity to better meet customer expectations
• Assist with daily store operations, including opening/closing procedures, cash handling, and inventory management

Requirements

• Demonstrates a strong sense of responsibility, patience when dealing with customers, and the ability to handle pressure and demanding work environments
• Possesses an enthusiastic, cheerful demeanor with excellent communication and interpersonal skills
• Willing to follow company management, shows a strong sense of ownership, and is eager to grow alongside the company

Nice to have:

• Prior experience in retail brand sales

About the Company

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. As of the end of the first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world, reaching audiences in over 90 countries and regions.