Sales Associate

About This Role

This role involves representing Bath & Body Works by understanding customer needs and helping them find the best products for themselves and others. The Sales Associate is dedicated to providing an exceptional and consistent customer experience that positively impacts sales growth and contributes to a dynamic environment.

Responsibilities

• Offer exceptional customer experiences through sales behaviors rooted in our values and deep product knowledge
• Build authentic connections with customers by discovering their needs, sharing product information, demonstrating products, and making personalized recommendations
• Provide a pleasant and efficient checkout experience, including processing customer purchases and ensuring the cash wrap is tidy, clean, and well-stocked
• Perform replenishment activities and uphold brand standards to keep the store full and abundant
• Contribute to floor plan execution, window changes, visual displays, sign placement, etc., when necessary
• Maintain good physical fitness, including standing for long periods, walking, reaching for and lifting objects
• Climb a step stool, lift objects, bend, and kneel to reach products and maintain visual merchandising in the store
• Lift 10 lb (4.5 kg) repeatedly and sometimes up to 50 lb (22.7 kg)
• Consistently provide a safe, impeccable, and welcoming experience by adhering to safety standards and expectations
• Adhere to our values, policies, and procedures

Requirements

• Comfortable in a customer-focused retail environment
• Proven results in sales and customer experience in a dynamic environment
• Effective communication, openness to feedback, and adaptability
• Ability to de-escalate sensitive situations in-store and with customers
• Availability during peak days and hours, including evening, weekend, and holiday shifts

Benefits

• Professional development
• 40% merchandise discount
• Free Bath & Body Works products
• Free access to mental health and wellness resources through our Employee Assistance Program

About the Company

At Bath & Body Works, we believe everyone deserves to feel good. Joining us means becoming part of the Gingham Nation, a community where people are at the heart of everything we do. We believe that an exceptional experience for our staff helps create an equally exceptional experience for our customers. When our staff feels supported, inspired, and valued, our customers feel it too. We invest in your development to enable you to learn, lead, and contribute to creating feel-good moments every day.