About This Role
Functioning as a cashier and/or stocker, this role acts in a lead capacity when the Store Manager or Assistant Store Manager is absent. The Sales Associate assists in setting and maintaining plan-o-grams and programs, provides exemplary customer service, and performs other duties to maximize profitability, customer satisfaction, and teamwork, while protecting company assets and reducing losses.
Responsibilities
- Unload trucks according to the prescribed process for the store
- Follow company work processes to receive, open, and unpack cartons and totes
- Stock merchandise; rotate and face merchandise on shelves and build merchandise displays
- Restock returned and recovered merchandise
- Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store Manager
- Assist in plan-o-gram implementation and maintenance
- Assist customers by locating merchandise
- Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom
- Greet customers as they enter the store
- Maintain register countertops and bags; implement register counter top plan-o-grams
- Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise
- Collect payment from customer and make change
- Clean front end of store and help set up sidewalk displays
- Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment
- Provide superior customer service leadership
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications
- Open and/or close the store under specific direction of the Area Manager
- Authorize and sign for refunds and overrides; count register; make bank deposits (in the absence of the Store Manager or Assistant Store Manager)
- Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures (in the absence of the Store Manager or Assistant Store Manager)
- Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager (in the absence of the Store Manager or Assistant Store Manager)
- Monitor cameras for unusual activities (customers and employees), if applicable (in the absence of the Store Manager or Assistant Store Manager)
- Supply cashiers with change when needed (in the absence of the Store Manager or Assistant Store Manager)
- Complete all required paperwork and documentation according to guidelines and deadlines as assigned (in the absence of the Store Manager or Assistant Store Manager)
