Sales Associate

About This Role

Working for DTLR, the Sales Associate helps customers have the best experience possible every time they enter a store. This role involves providing excellent customer service, driving sales, merchandising, and handling other responsibilities as assigned by management.

Responsibilities

• Build customer relationships by demonstrating a strong sense of customer service, assisting all customers in a professional, courteous, reliable, attentive, honest, and responsive manner
• Identify customer needs and provide knowledgeable assistance to help customers select the product(s) that meet their needs
• Display basic fashion and trend knowledge and be able to satisfy customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships
• Assist with shipments, merchandising, restocking, and pricing
• Maintain and present a positive, enthusiastic attitude toward job and company
• Comply with and enforce all company policies
• Embrace service training and product programs
• Assist Store Manager with monitoring and identifying issues relevant to the loss or inconsistencies in the store to ensure store achieves successful goals of shrink that are at or below company plan
• Monitor and control all aspects of operational compliance, safety, and business standards
• Support the training of all employees in suggested selling and merchandising techniques
• Actively seek to minimize shrinkage of inventory by protecting the store against shoplifting and internal theft
• Follow loss prevention policies and security procedures
• Enforce and follow proper point of sale procedures
• Balance all money taken in during assignment and work with store management to investigate discrepancies
• Keep management informed of important developments, potential problems, and related information necessary for effective management
• Help maintain a neat and orderly sales environment
• Perform other duties as may be assigned

Requirements

• Previous work experience in retail or customer service is preferred, but not necessary
• High school diploma or equivalent preferred
• Excellent command of the English language to effectively communicate with management, customers, and other employees
• Demonstrated leadership and the ability to work under minimum supervision
• Ability to take charge of the store when necessary
• Open availability and flexibility to meet customer demand and the needs of the business
• Basic fashion and style trend knowledge and desire to work with customers in a retail setting
• Proven track record in building and working as part of a team
• Demonstrated ability to handle responsibility
• Understanding of the needs of the street lifestyle customer
• Willingness to work in multiple stores in the assigned district
• Ability to stand for extended periods of time
• Ability to lift, carry, push/pull up to 50 lbs
• Ability to work extended hours during critical project phases
• Ability to work in a fast-paced, dynamic environment with flexibility
• Reliable transportation

Important Details

• Schedule: minimum of 35 hours up to a maximum of 40 hours per week

About the Company

DTLR, Inc. is looking for dedicated employees to join its team.