About This Role
Working for DTLR, the Sales Associate helps customers have the best experience possible every time they enter a store. This role assists the store management team with daily operational functions, including providing excellent customer service, driving sales, and merchandising.
Responsibilities
- Build customer relationships by demonstrating a strong sense of customer service, assisting all customers in a professional, courteous, reliable, attentive, honest, and responsive manner
- Identify customer needs and provide knowledgeable assistance to help customers select the product(s) that meet their needs
- Display basic fashion and trend knowledge and be able to satisfy customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships
- Assist with shipments, merchandising, restocking, and pricing
- Maintain and present a positive, enthusiastic attitude toward job and company
- Comply with and enforce all company policies
- Embrace service training and product programs
- Assist Store Manager with monitoring and identifying issues relevant to the loss or inconsistencies in the store to ensure store achieves successful goals of shrink that are at or below company plan
- Monitor and control all aspects of operational compliance, safety, and business standards
- Support the training of all employees in suggested selling and merchandising techniques
- Actively seek to minimize shrinkage of inventory by protecting the store against shoplifting and internal theft
- Follow loss prevention policies and security procedures
- Enforce and follow proper point of sale procedures
- Balance all money taken in during assignment and work with store management to investigate discrepancies
- Keep management informed of important developments, potential problems, and related information necessary for effective management
- Help maintain a neat and orderly sales environment
- Perform other duties as may be assigned
Requirements
- Previous work experience in retail or customer service is preferred, but not necessary
- High school diploma or equivalent preferred
- Excellent command of the English language to effectively communicate with management, customers, and other employees
- Demonstrated leadership and the ability to work under minimum supervision
- Must be able to take charge of the store when necessary
- Open availability and flexibility to meet customer demand and the needs of the business
- Must possess basic fashion and style trend knowledge and desire to work with customers in a retail setting
- Proven track record in building and working as part of a team
