About the role
Role & responsibilities
- Coordinate with Dell Badged sites and Outsourced partners during downtime, IT issues or disruption, which prevents the frontline and non-frontline team from doing their jobs in a frictionless manner.
- Provide a 1st level of Technical Troubleshooting for all the issues that get reported to the team by taking the Incident management approach.
- Involve the IT, Operations and other support Teams for further troubleshooting if the 1st level of support doesn't resolve the issue, to ensure the execution to the plan is with minimal or no disruptions.
- Coordinate with all the relevant departments to achieve common objectives, like Service level, Tool Uptime, Minimal downtime and troubleshooting.
- This team currently operates in US Hours and hence the candidate is required to be flexible with respect to work hours and open to evening and night shifts.
- Strong analytical and problem-solving skills to identify and present problem analysis and recommend solutions in a creative and logical manner.
Drives strategies for the team and the organization and is able to work towards innovation and process improvement ideas to bring about a positive change.
Preferred candidate profile
- 1-3 years in international BPO
- STS Order Management or OTC background
- Support experience in similar domains
- Strong verbal and written communication
Multi-tasking, stakeholder engagement, and real-time problem-solving.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at SP Software was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.