About This Role
This sales advisor role focuses on providing excellent customer service and guiding customers through the store to actively sell products. It suits someone passionate about fashion and motivated by creating a great customer experience, working closely with a store team.
Responsibilities
- Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience where available
- Engage and have conversations with customers to provide excellent service
- Guide customers through fashion trends, stories, and products in all areas of the store
- Effectively promote and sell products to customers
- Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
- Represent yourself and the H&M brand positively during all customer interactions
- Support with commercial or operational actions to reach sales targets with the store management team
- Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
- Use product and fashion knowledge to share relevant information with customers
- Retain and share service, fashion, and store operations knowledge and skills with colleagues
- Follow all procedures, routines, and legal requirements in all areas of the store
- Give and receive feedback with colleagues to learn, develop, and support each other
- Participate in relevant available onboarding, introduction processes, trainings, and courses relevant for your role and future development
- Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
- Operate fitting room and checkout areas according to best practice and processes
- Contribute to a clean and tidy sales floor and back of house (including stockrooms)
- Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines
- Ensure good stock levels with replenishment routines on the sales floor
- Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store etc)
- Support with opening and closing of the store
- Follow all H&S guidelines and legal requirements applicable to role and responsibilities
Requirements
- Passionate about fashion
- Motivated by giving customers a great experience
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented
- Enjoy working in a collaborative and dynamic environment
- Sales experience working in a dynamic and collaborative environment
