About the role
An exciting new chapter awaits As our Boutique undergoes a remarkable transformation, we are looking for exceptional talent to join our Maison and contribute to an elevated experience
Are you a good match? You are detailed oriented, organized, and reliable, with a proactive approach to ensuring operational excellence. You possess strong communication and collaboration skills, contributing positively to team spirit and efficient back-office processes. You are adept at managing tasks, identifying solutions for efficiency, and committed to delivering high-quality work. A foundational knowledge of Maison policies and procedures, along with an interest in Jewelry & Watchmaking, would be a plus.
What are we expecting from you? Role Reporting to the Boutique Operations Manager, you will be a vital part of the boutique team, ensuring the smooth and efficient running of back-office operations and contributing to an exceptional client experience. Your role will be to:
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Operational Management & Support:
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Manage cash and billing procedures, including POS, float, and bank deposits.
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Prepare and maintain various activity reports (reservation, consignment, stock, sales reconciliation, traffic).
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Order and manage consumables for the boutique (drinks, chocolates, flowers).
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Contribute to efficient document management (invoices, archives, mails).
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Handle relationships with external third-parties (e.g., energy & utilities providers, intermediaries).
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Take ownership of digital tools topics when the Operations & Sales Manager is unavailable.
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Ensure strict compliance with Maison's policies and procedures.
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Client Service & Experience Contribution:
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Support client experience by welcoming clients and managing their waiting time, offering refreshments, catalogues or boutique tours when relevant.
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Follow up on cost estimates with Sales Associates and manage related processes (acceptance, modification, returns).
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Act as a key point of contact for the platform/workshop.
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Perform specific customer service activities allowed in the boutique (e.g., shining, engraving).
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Team Collaboration & Development:
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Actively contribute to a positive team spirit and participate in day-to-day boutique life.
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Provide support for event organization and Maison identity initiatives.
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Raise awareness on back-office activities among the sales team and assist in training backups.
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Continuously develop personal knowledge and skills, including Maison products and policies.
More than a role.... We recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process Step 1 : Submit your application!
Step 2 : If your profile aligns, you will be sent a link to complete a short online video application
Step 3: Following a successful screening, you will be invited to an in-person recruitment day in Sydney (End of July / early August) where you will have the opportunity to learn more about the Maison and meet key personnel from Van Cleef & Arpels Oceania.
Step 4: 1on1 interviews with the Boutique Manager and Area Manager to show case your suitability for a role with Van Cleef & Arpels.
Step 5: With successful interviews completed, and contingent upon successful pre-employment screenings, you'll begin your journey with us.
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