About This Role
This role ensures that guests check into an immaculately cleaned room, allowing them to feel at home and at ease. It involves providing memorable service to guests and maintaining the cleanliness and comfort of hotel rooms.
Responsibilities
- Engage with guests, genuinely provide exceptional guest service, and perform service recovery when needed
- Clean and maintain all areas of guest rooms, including making beds, cleaning bathrooms and fixtures, removing dirty linen and terry, replacing all used guest amenities, dusting, vacuuming, emptying trash, mopping floors, and adding a personal touch to provide excellent housekeeping service
- Complete standard room assignments in compliance with time and productivity standards
- Collect and label lost and found items, turning them in daily
- Report maintenance requests to ensure everything is in perfect working order
- Respect guest privacy and security
- Complete guest room deep cleans and special projects as assigned
- Maintain cleanliness and safety in assigned work area and perform all duties in compliance with brand standards, reporting all unsafe or unusual conditions to management
- Work with laundry chemicals in accordance with all safety guidelines listed on the MSDS sheets, wearing personal protective equipment when necessary
- Adhere to company uniform and attendance policies
- Adhere to company code of conduct
- Proudly represent the brand and company
- Perform other duties as assigned
Requirements
- Previous hotel, laundry, or linen service experience a plus
- Must be comfortable around heavy-duty machinery
- Able to stand for extended periods of time
- Able to push and pull up to 50lbs
- Able to work morning and evening shifts, weekends, and holidays
- Good verbal communication skills
- Ability to multitask in a fast-paced environment and good time management
- Able to work independently but also as a team
- Ability to pass a mandatory (or random) drug test per company policy unless prohibited by state or provincial law
