About This Role
The Room Attendant cleans and services hotel rooms and public areas, ensuring a high standard of cleanliness and guest satisfaction. This role suits someone who is detail-oriented and able to work efficiently to maintain a welcoming environment for guests.
Responsibilities
- Clean, dust, wax, scrub, polish, and service guest rooms daily in accordance with hotel procedures
- Stock cart with guest room supplies at the beginning of the shift
- Greet all guests with a Good Morning (or afternoon, evening)
- Replace linens on beds and replenish guest room supplies
- Empty wastebaskets and clean ashtrays
- Rearrange furnishings, drapes, and room accessories
- Provide necessary linen and amenities to guests in accordance with the guest room legend
- Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and ensure the door is closed and the room is locked
- Report any damage, hazards, repairs, and strangers in assigned areas
- Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item, noting the date, where it was found, a description of the item, and the name of the person who found it
- Be responsible for all keys signed out for the shift
- Clean all corridors and service areas
- Respond to any projects or requests developed by the Housekeeping management team
- Replace light bulbs (if necessary)
- Restock cart at the end of the shift and organize the linen closet to prepare for the next day
- Perform other housekeeping duties as assigned
Requirements
- Less than high school education; or up to six months related experience or training; or equivalent combination of education and experience
- Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers
- Ability to print and speak simple sentences
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems in situations
- Must be able to speak English to communicate with guests
- Must be able to recognize situations which may involve guests that require immediate supervisory attention
- Must know and use reasonable care for the safety and security of the guests
- Ability to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and talk or hear
- Ability to sit, reach with hands and arms
- Occasionally required to climb or balance
