About This Role
Maintaining cleanliness and guest comfort is the focus of this Room Attendant position, which requires physical labor, attention to detail, and customer service. The role emphasizes professionalism, security, and protocol adherence, with a strong focus on guest interaction and problem resolution.
Responsibilities
- Make beds, sanitize bathrooms, restock amenities, and vacuum
- Report maintenance issues via Quore
- Prevent cross-contamination (e.g., using separate cleaning rags)
- Comply with hotel standards
- Maintain a friendly demeanor, address guest requests, and ensure guest privacy and security (e.g., keeping doors closed)
- Adhere to PCI standards and lost-and-found protocols
- Use protective equipment
- Collaborate with inspectors and supervisors to rectify issues and report repairs
- Share tips if duties are split
Requirements
- High school diploma preferred
- Prior housekeeping experience beneficial
- Communication, integrity, problem-solving, and a guest-first attitude
- Use Quore for maintenance orders
- Knowledge of cleaning standards
- Potential PCI-related tasks
- Stamina for standing, lifting, and bending throughout shifts
- Flexibility to work holidays, weekends, and varying shifts
- Prepared for repetitive tasks and physical labor
- Familiarity with property management systems (Quore) and compliance tools (PCI) may require training
Benefits
- Special team member hotel rates for travel
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Important Details
- Duties may adapt to meet evolving business needs
- All offers are contingent on background checks and drug screening
- The hotel operates 24/7; flexibility in scheduling is required
- Compliance with N&H Handbook policies is mandatory
- This job description is not exhaustive and may evolve to meet hotel needs
About the Company
N&H Hospitality is an Equal Opportunity Employer.