Room Attendant

About This Role

This role involves cleaning and preparing guest rooms and public areas to meet established standards of cleanliness and propriety, ensuring guest satisfaction and maximizing revenues. The Room Attendant maintains a friendly, cheerful, and courteous demeanor at all times.

Responsibilities

• Retrieve items from shelves and storerooms, set up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms
• Clean and wipe windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, to maintain a clean, presentable and attractive facility at all times
• Wash shower walls and tub, clean toilet(s) and stall walls if applicable, wipe exposed pipes, clean mirrors, sink(s) and walls to have clean and sanitary guest and public restrooms
• Replace towels, soaps and all room amenities and restock literature and stationery that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests
• Wash all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas
• Dust and polish all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs
• Strip bed of all linen and remake with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled
• Lift mattresses to check for soil or objects between mattresses and under bed
• Check closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows
• Vacuum rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas
• Inspect all door and window locks to ensure they are in working order and immediately alert management to an unsecured or unsafe situation for the safety of guests and associates
• Inspect all room equipment (TV, lights/lamps, faucets, radios, phones) to ensure proper working order and immediately report all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution
• Secure and maintain custody of equipment, keys and supplies at all times in order to protect and preserve hotel property
• Perform other duties as assigned, requested or deemed necessary by management
• Report any missing articles, items requiring repair, damage or mechanical problems, safety hazards to the Supervisor

Requirements

• High school diploma or equivalent experience
• No formal experience required for the position