This role is responsible for cleaning guest rooms and public areas to maintain the hotel's service standards. It suits a team player dedicated to completing all job functions while providing excellent customer service and positive coworker interactions. The Room Attendant should enthusiastically follow all instructions from supervisors and safety procedures to ensure an enjoyable guest experience.
Responsibilities
Ensure bathrooms are cleaned and fully stocked with guest supplies
Ensure beds are properly made with appropriate clean linen and pillows
Dust and clean walls, windows, and the inside of sliding doors
Report matters needing maintenance and items that need to be removed from rooms, such as refrigerators, rollaways, and cribs
Complete special deep cleaning projects
Ensure linen cart is stocked with needed supplies and tools
Vacuum, mop, and clean floors
Anticipate guests' needs, respond promptly, and acknowledge all guest service requests
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas including guestroom floors, hallways, public areas, stairwells, linen closets, vending areas, and foyers
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements
Remove all dirty terry and linen and replace with clean par to designated layout
Replace all guestroom items required by SOP and room type
Remove all trash, dust, debris, and foreign particles from furniture, drapes, mini bar, doors, walls, and fixtures
Complete reoccurring projects to ensure rooms meet housekeeping department cleanliness standards
Refurnish rooms with supplies, towels, etc., as required
Return and restock cart at end of shift
Turn over any lost and found items from guest rooms to the Supervisor
Follow 4 Keys service standards, standard operation procedures, and safety standards
Follow safety and security procedures
Work cohesively with co-workers and all departments as part of a team
Follow all appropriate policies and procedures while constantly striving to improve standards of operations
Adhere to attendance and reliability standards
Follow all additional duties as assigned by management
Requirements
Understand the mission, vision, and goals of the hotel
Must be able to prioritize and work efficiently with limited supervision
Must be detail-oriented and able to multi-task efficiently
Must be able to speak, understand, and communicate the primary language(s) used in the workplace
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Must possess excellent communication, follow-up, and organizational skills
Must have the ability to push, pull, bend, squat, and lift on a regular basis up to 50 pounds
Wear required PPE as needed for duty assigned and with use of required tools and equipment
Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up
Be a clear thinker, remaining calm and resolving problems using good judgment
Follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team
Exert physical effort in transporting up to 50 pounds
Endure various physical movements throughout the work areas
Satisfactorily communicate with guests, management, and co-workers to their understanding
Flexible and long hours sometimes required
Ability to hear, understand, and communicate orally and in writing to communicate with staff, vendors, and guests in normal in-person and phone conversations
Ability to stand and walk for extended periods of time
Ability to bend and twist, push and pull, stoop, and kneel
