About This Role
The Room Attendant is responsible for the daily servicing and turndown of guest rooms and the cleanliness of service areas. This role involves maintaining all assigned areas, ensuring guest comfort, and adhering to established policies and procedures.
Responsibilities
- Provide cleaning service and turndown according to company standard
- Deliver and refill mini bar products, fruits, and amenities in guest rooms in accordance with established company checklists and standards in an efficient and professional manner while maintaining guests’ privacy and comfort
- Refill amenities and general items of Floor Pantry and Mini-bar
- Deliver special amenities and set up for guest rooms upon request (e.g., decorations on special occasions)
- Provide personalized service and prompt attention to guests from arrival through departure
- Create HotSOS requests for guestroom maintenance problems and ensure that concerns are rectified accordingly and guests are not disturbed in the process
- Ensure that guest complaints are handled politely, timely, and efficiently
- Ensure that guests are not only delighted but are also retained as both are the primary focus of all job functions
- Ensure that all interactions with guests are handled professionally and with utmost care, adhering to the hotel’s policies and procedures
- Offer all possible assistance to guests at all times
- Maintain knowledge of the Hotel and guest rooms including facilities, restocking requirements, and operations to ensure that guest queries can be answered or referred promptly
- Report any unusual or suspicious incidents, hazards or people, complaints, and missing or damaged items in a timely and accurate manner
- Participate actively in Health & Safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued
- Maintain the cleanliness of the heart-of-the-house areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guests and fellow staff of potential risks as required
- Report accidents, injuries, unsafe work conditions, and/or security issues to supervisors
- Perform any other duties as may be assigned by supervisors, including:
- Making beds
- Washing and cleaning guest bathroom floors and vanity counter, toilet, bathtub, mirrors, etc.
- General dusting
- Carpet vacuuming
- Pantry cleaning and maintenance
- Trash and rubbish removal
- In-Room Dining tray removal
- Handle Housekeeping equipment and machines with care
- Create service orders necessary for any guest room facility that is defective, faulty, and/or malfunctioning
