About This Role
Providing a high level of quality standards for each guest room is the core of this position, ensuring guest satisfaction while delivering exceptional customer service to both internal and external customers.
Responsibilities
- Clean and re-stock all areas of the guest room per established quality standards, using a vacuum, broom, and department-issued cleaning chemicals
- Clean checkouts at a 33-minute per room pace
- Clean stayovers at a 24-minute per room pace
- Address guest complaints and/or requests with professionalism and patience within a ten-minute time frame
- Accurately follow the workflow provided by the housekeeping leaders to complete the daily assignment and production standards, which can range from 12 up to 17 rooms per eight-hour shift
- Report maintenance issues immediately
- Move and arrange furniture per established standards
- Keep cart well-stocked, tidy, and clear of unapproved items
- Attend all mandatory departmental meetings
- Complete all daily responsibilities/cleaning task list per the established quality standards
- Communicate effectively and timely with floor supervisors and housemen on specific needs and report progress
- Report any and all damage to team leader or manager
- Report to team leader or manager any personal property left by guests and turn in said items to the team leader or manager
- Clean all guest rooms on daily assignment within allotted time and within established quality standards
- Make beds and clean all areas of bathrooms as per established quality standards
- Use and maintain equipment properly and safely
- Maintain assigned area, including but not exclusively, hallways, windows, elevator landings and guest room as per established safety and quality standards
- Perform deep cleaning as assigned
- Maintain linen properly and as per established quality standards
- Maintain guest rooms to standards set by management
- Protect hotel assets at all times
- Report guest violations of established policies on a timely basis
Requirements
- High School Diploma or General Education Degree (GED); related experience preferred
- Excellent time management skills and the ability to manage multiple priorities
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Must remain professional, responsive, and cooperative at all times and consistently produce quality work while meeting deadlines
Benefits
- Informal assistance such as technical guidance and/or portfolio-specific training to co-workers