About the role
Job Responsibilities
The Room Attendant is responsible for:
- Cleaning guest units and public areas as assigned in a comprehensive and systematic manner, ensuring the highest level of cleanliness and product presentation to the hotel owner and/or guest.
- Producing a clean guest unit in a timely manner, consistent with the hotel franchise productivity, cleanliness, and maintenance standards as set forth for each room type.
The Room Attendant’s primary responsibilities will include:
- Cleaning bathtub, toilet, sink, walls, mirrors, tiles, counters, windows, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending, and stooping.
- Stripping and making beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 lbs.
- Dusting all furniture, pictures, drawers, window ledges, and shelves thoroughly.
- Checking under bed to remove trash or other debris.
- Maintaining cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators, and stairways as assigned.
- Pushing and pulling vacuum throughout the entire room and emptying trash.
- Replenishing amenities, linens, and supplies in guest room.
- Signing for room keys, retrieving, pushing to assigned rooms, and restocking cart weighing up to 150 pounds.
- Visually inspecting room for cleanliness and appearance and signifying completion for room.
- Reporting all repairs or maintenance problems to supervisor.
- Greeting guests in hallways or in passing, asking if they are enjoying their stay.
- Responding in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.
- Reporting all suspicious persons, activities, or hazardous and unsafe conditions to the immediate supervisor or a management employee.
- Turning in all items found in employee's working area to the property Lost and Found department.
Required Skills and Ability
- Ability to push and/or pull equipment weighing up to 150 lbs.
- Ability to lift and carry objects weighing an average of 25-50 pounds.
- Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
- Ability to communicate effectively with other employees, as well as guests.
- Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum of ____ of rooms as specified by management.
- Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.
Required Education and Experience
- Education – High school diploma preferred.
- Experience – No previous experience needed.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
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