Room Attendant

About This Role

This role is about creating a memorable guest experience by ensuring every room is spotless and perfectly prepared. As a Room Attendant, you will be responsible for cleaning and servicing guest rooms to the highest standards, contributing to the overall impression guests have of the hotel.

Responsibilities

• Clean and service assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, and removing rubbish
• Clean coffee/tea makers, cups, glasses, silverware, etc.
• Handle and store chemicals in line with hotel regulations and company policies
• Greet and acknowledge guests wherever possible to deliver a great customer experience
• Notify your Supervisor when service is complete so rooms may be sold or occupied
• Report any guest requests or room maintenance requirements immediately
• Respond to guest complaints, special requests, and take action to ensure guest satisfaction
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
• Abide by the Health & Safety at Work Act 1974 and safe system of work appropriate to your role
• Wear safety protection equipment as provided
• Report, turn in, and/or log all lost and found items according to established procedures
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Regularly assist with deep cleaning projects and may have turndown duties
• Perform any other tasks as assigned by your Line Manager

Requirements

• Flexible and team-minded
• Willingness to work in shifts and on the weekend
• Reliability, endurance, and high motivation
• Independent, organized way of working
• Passion for the profession
• Accurate work with a view for details

Benefits

• Excellent on-going support, training, and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends, and family
• On-going incentives and rewards
• Meals on duty

About the Company

Albrighton Hall Hotel & Spa, a member of Radisson Individuals, is an 87-bedroom, 4-star hotel beautifully placed in the Shropshire countryside. It features a full leisure club, health spa, meetings and events facilities, an oak room restaurant, and a 1630 bar, all set within 15 acres of gardens and woodland. Excellent service, quality food and beverage, and an overwhelming sense of teamwork are key to its success.