About This Role
This role is responsible for ensuring the cleanliness and proper arrangement of supplies in guest rooms, aiming to exceed guest expectations. It suits an individual dedicated to providing high-quality service in a hotel environment.
Responsibilities
- Provide the highest quality of service to guests at all times
- Daily clean and return vacant dirty rooms to a vacant ready status, and occupied dirty rooms to an occupied clean status, including lighting fixtures, ceilings and vents, walls, mattresses, furniture, windows and window coverings, floors and carpets, and thorough cleaning of the bathroom and vanity areas
- Replenish supplies such as drinking glasses and writing supplies
- Assist in the general clean program by changing all blankets, duvets/bedspreads, and mattress pads as required or needed, and other general clean items as identified on the general clean checklist
- Complete assigned daily room projects (thresholds, edging, etc.)
- Assist in the carpet care program by daily spot cleaning guest room carpets as the room is being cleaned
- Maintain a clean and orderly housekeeping cart and restock it daily
- Report any damaged or inoperable room items to Maintenance via a work order
- Report any discrepancies to the Housekeeping Manager
- Assist in maintaining other areas of the hotel in a clean and orderly condition, such as the associate lounge and locker room, public areas, stairwells, and back of the house area
- Respond to guest requests and inquiries immediately
- Follow cleaning procedures as trained by the Housekeeping Manager and continue to practice taught skills
- Practice safety standards at all times and be alert to hazardous conditions; report or correct any hazardous conditions observed immediately
- Practice good sanitization habits when cleaning guest rooms
- Adhere to all work rules, procedures, and policies established by the company, including those contained in the Associate Handbook
- Perform other duties as assigned
Requirements
- Ability to communicate with guests in English
- Wear proper uniform at all times in accordance with the Standards of Appearance
- Ability to lift and carry 30 pounds
- Ability to push and pull 60 pounds
- Thorough knowledge of emergency procedures
- Thorough familiarity with the Associate Handbook
About the Company
Home2 by Hilton is a brand of Hilton.
