Room Attendant

About This Role

This exciting opportunity is for a Room Attendant to join the highly successful team at the prestigious Haymarket Hotel. You will play a crucial role in ensuring guests experience the highest standards of cleanliness and comfort in uniquely styled rooms. The role suits someone passionate about providing impeccable service and looking to be part of a dynamic, award-winning hotel group.

Responsibilities

• Ensure all guest rooms are cleaned and maintained to the highest standards
• Pay close attention to every detail, ensuring each room is perfectly presented
• Work closely with other team members to achieve a seamless guest experience
• Provide exceptional service, responding to guest requests promptly and courteously
• Manage your time effectively to complete tasks efficiently and meet the hotel’s standards

Requirements

• Meticulous and thorough, with a strong attention to detail
• Ability to work well within a team, contributing to a positive team spirit
• Enthusiastic about delivering outstanding service to guests
• Strong ability to organise tasks and manage time effectively
• Excellent communication abilities, ensuring clear and friendly interactions with guests and team members
• Ability to work under pressure while maintaining a positive attitude
• Eligibility to live and work in the United Kingdom

Benefits

• Service charge and benefits to be discussed at venue
• Access to Stream financial wellbeing app (stream accrued earnings before pay day, benefit from everyday savings and real time financial coaching)
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Cycle to work scheme
• Annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks

About the Company

Firmdale Hotels is a collection of eight boutique hotels in London and two in New York, renowned for unique style, exceptional service, and commitment to excellence. Haymarket Hotel, housed in a landmark Regency building designed by John Nash, is one of London's most elegant addresses, situated in the heart of the West End. Firmdale Hotels was founded in London in 1985 by Tim and Kit Kemp, and today includes hotels and private residences across London and New York, as well as restaurants, bars, spas, an online shop, interior design studio, and laundry facility. The company has received numerous awards and accolades, including Sunday Times Best Places to Work 2024, 2025 & 2026, Two Michelin Keys 2024, 2025, Top-Rated Tablet Hotels of All Time 2025, Condé Nast Traveller 'Triple Crown' 2026, One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant 2025, and AA Breakfast Award, Brumus Bar & Restaurant 2025.