Room Attendant

About This Role

This role ensures that guest rooms are always fresh and welcoming for guests. It involves cleaning and servicing rooms according to hotel procedures and brand standards, while providing genuine service and assistance to guests.

Responsibilities

• Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures and brand standards
• Provide genuine service and assistance to guests
• Maintain room attendant cart, replenishing any items as required
• Always follow established safety procedures and wear protective equipment when needed
• Respond to housekeeping room cleaning requests from either guest or management in a timely and efficient manner
• Keep your supervisor updated on work progress and alert them to any repairs needed
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• May assist with deep cleaning projects
• Adhere to all health and safety guidelines and standards

Requirements

• Previous hotel cleaning and customer service experiences are an asset
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand or walk for an extended time period
• Flexible attitude to scheduled shifts; the incumbent may need to work nights, weekends, and/or holidays
• Flexible and energetic with the ability to work under pressure
• Literacy skills (reading, writing, and oral)
• Outstanding organizational, time management, and interpersonal skills
• Ability to work well independently and in a team environment with minimum supervision
• Self-motivated, honest, creative, capable of working in a team environment

About the Company

InnVest is the largest independent owner and operator of hotels in Canada, with over 100 hotels in its portfolio representing 18 internationally recognized hotel brands. Its portfolio is geographically and experientially diverse, ranging from roadside inns to luxury urban properties across Canada.